Your Guest Experience
our advices
where do you stand in term of guest experience?
Have you adopted a strategy?
In the face of fierce competition, developing a strategy to improve the customer experience enables companies to stand out from the crowd and gain a major competitive advantage. Implementing a customer experience is therefore an important growth tool for your company. Whether you're looking for an innovative CX strategy or want to assess your current position in this area, we're here to help. Find out how we can strengthen your impact and create memorable customer experiences.
our guest experience audit
Nostrad Consulting
Our customer experience audit will give you a clear view of your positioning and enable you to assess your "level of welcome". The many criteria taken into account will enable us to model a matrix, constituting an initial assessment that will enable you, coupled with our recommendations, to make a decision on the customer experience strategy you decide to adopt for your company. This decision will be the first step in the renewal of your company.
the pillars of our analysis
1. Definition of a customer journey and possible improvements
2. Positioning your company in terms of hospitality
4. Improvement plan or creation of a customised experience strategy
3. An analysis focused on your customers and employees
We begin our analysis by carefully defining the current customer journey within your company. This encompasses every interaction, from initial contact through to post-service. By identifying strengths and areas of friction, we develop concrete recommendations to optimise the customer journey and ensure a smooth, positive experience at every stage.
We assess your company's current positioning in terms of hospitality. This includes how your customers perceive your hospitality service, whether in person, online, or through other channels. We examine how your business is perceived against industry standards and identify opportunities to strengthen your positioning and create a memorable impression and service.
Our approach to analysis focuses on your customers and employees. We gather direct feedback from customers to understand their expectations and experiences. What's more, we involve your teams, because an exceptional customer experience starts with engaged employees. This holistic perspective enables us to create solutions for you that are aligned with the needs of all stakeholders.
Our approach to analysis focuses on your customers and employees. We gather direct feedback from customers to understand their expectations and experiences. What's more, we involve your teams, because an exceptional customer experience starts with engaged employees. This holistic perspective enables us to create solutions for you that are aligned with the needs of all stakeholders.