Our Formations
service in development process...
foreword
Hospitality jobs are too often seen as 'easy' jobs or student jobs because they don't necessarily require a degree, but not everyone can deliver excellent service.
It's the difference between a standard service and an excellent service that will set you apart from the competition, and give you a definite competitive edge.
To help you solve this problem, we have created the "Excellence in Hospitality" training course. This course is designed to turn every interaction into a memorable experience. The welcome is the first interaction you have with your customer. You only get one chance to make a good impression, which is why we focus on the skills and fundamentals that make the difference between ordinary service and exceptional, outstanding hospitality.
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Fundamental Principles of Hospitality :
Understanding the importance of hospitality in the customer experience. Cultivating a positive and empathetic attitude.
Communication and Interpersonal Skills :
Developing effective communication skills. Handle difficult situations with grace and professionalism.
Personalising the Customer Experience :
Learning to anticipate customer needs. Create personalised experiences to build customer loyalty.
Time Management and Organisation :
Optimising reception processes for maximum efficiency. Manage multiple tasks while maintaining a high level of service.
Practical training :
Live reception simulations to reinforce skills. Personalised feedback and expert advice.
Benefits of training :
Increase customer satisfaction and loyalty. Create a welcoming culture within your organisation. Enhance your company's reputation through exceptional customer service.